The role is covered in the following locations: Birmingham, Bath, Brighton, Bristol, Belfast, Cambridge, Cardiff, Derby, Edinburgh, Glasgow, Guildford, Liverpool, Leicester, Leeds, Manchester, Newcastle-upon-Tyne, Nottingham, Oxford, Portsmouth, Reading, Sheffield, Swindon, Southampton, Tonbridge, London, York

Company Information

We're working with a company with more than 80 years experience dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself.

Role Overview

IT Technical Specialist / Workflow IT Solutions (WITS)
UK&I National Field Based (ideally between London & Manchester- Remote based)

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

As a IT Technical Specialist, you will have the sophisticated knowledge of general IT Topics such as networking, Security, HL7 (Health Level 7), ASTM (American Society for Testing and Materials), All Server Configurations (Mirroring/Cascades etc).

Key Duties and Responsibilities

Technical Role and Responsibilities:
In this role you will provide exceptional hardware, software and applications support to Beckman Coulter's customers using our Data Management Middleware solutions and products.
- Take ownership of customer issues within the Clinical Information Management Technology product line, following problems through to resolution and updating the CRM (Customer Relationship Management) escalation Module, where applicable.
- Become a source of expert knowledge on Beckman Coulter Data Management systems & IT solutions as well as general IT Topics (Networking, Security, HL7 (Health Level 7), ASTM (American Society for Testing and Materials), All Server Configurations (Mirroring/Cascades etc).
- Take ownership for the completion of relevant metrics, including participation in daily management calls, updating escalation call notes and the application of countermeasures where goals are missed.
- Work closely with the WITS Product Specialist in solution designs, to be able to technically validate and advise WITS Customer Operations Manager on any high tier upcoming projects/tenders in line with current standard work procedures.
- Where identified as the Project Lead, to be responsible for the relevant product lines, from sales award, through installation to routine service support, using tools and resources available, identifying risk and communicating effectively where the variation from the plan arises.
- To be a regional expert for the Remisol product line.
- Where necessary, apply skillset to other products within the WITS product portfolio.

Person Specification

Our Requirements:
- Degree or Higher Education level qualification in IT-related subject, or substantial relevant experience.
- Extensive IT Knowledge - Networking, Security, HL7 (Health Level 7), ASTM (American Society for Testing and Materials), All Server Configurations (Mirroring/Cascades etc).
- IT experience within the medical diagnostics industry, at Pathology or Trust level is strongly desirable.
- Experience working with IT/middleware solutions would be advantageous.
- Proven experience in the installation of complex multi-site IT systems, preferably in a Healthcare environment with exposure to LIMS systems.
- Experience of Microsoft Azure and VMware would be beneficial.
- Knowledge and understanding of laboratory practices, Inc. a background knowledge of clinical chemistry and immunoassay would be advantageous but not essential.
- The ability to provide remote and on-site customer support for respective WITS product line(s) across UK and Northern Europe region where required.
- The ability to provide second-line data management technical support across UK and Northern Europe region when required.
- A natural communicator who demonstrates the ability to build a rapport with key customer IT stakeholders.
- Ability to work as part of a cross-functional team, and alone at times with minimal supervision.
- Impeccable organisational skills


Base salary up to £70,000 dependent on experience (possibly some flexibility)
10% bonus scheme
Company car
Pension scheme
Private healthcare
Dental plan
Health Cash Plan
Employee Assistance Program
Cycle to Work
Gym membership
Life Assurance
25 days annual leave
Other company benefits!\lang1024

13 Sep 2023

Nick Walker

Scientific Recruiter

01494 818 059

Eric Sharma

Scientific Recruiter


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applications support    product specialist    training    troubleshooting    clinical diagnostics    ivd    hospitals    technology    computers    software