Company Information

Our client is the leading global producer and marketer of skin health and hygiene solutions for away-from-home settings. The broad portfolio includes hand cleaning, handwashing, hand sanitising and skin care formulas. Our clients formulas use the latest advances in the science of skin care. They are known for state-of-the-art dispensing technology, engineered with attention to design and functionality. Our complete programs promote healthy behaviors for hand hygiene, skin care and, in critical environments, compliance.

It is a privately-held company headquartered in Akron, Ohio, with facilities in North America, South America, Europe, Asia and Australasia.

Role Overview

Nature of the work:

Key Account Management. Securing and developing existing business through strong relationships and support plans with the key decision makers, namely Procurement, Facilities, Management, Housekeeping, Occupational Health and Infection Control Managers.
Developing and Implementing clear business support plans, showing at least 4 months support activities for those designated accounts. Assisting the BDM with developing new business opportunities as and when necessary.

Expected Business Results:

1. Delivery of agreed Support Programs with designated customer base
2. Promote the company's products and the brand.
3. Train the trainer. Ensuring the customer has a good knowledge of the products, the solutions, hand hygiene protocols and all supporting tools and materials.
4. Successful new business implementation, including site surveys, installation management, training of external third parties and delivery of products/protocols training with all key contacts (e.g. Link Nurses)
5. Customer Satisfaction delivered through high quality customer management and relationships.

Key Duties and Responsibilities

1. Delivery of product and hand hygiene protocol training, This is aimed at training the manager or trainer but may inlcumay include intervention/targeted training at ward level.
2. Manage the implementation of training and educational support for designated customers
3. Review progress against agreed Support Program with designated customers
4. Completion of Site Surveys for strategically important Installations
5. Training, coaching and support of third parties where necessary.
6. Idenitfy and report the ongoing needs of the key decision makers in the healthcare market
7. Support and contributre to strategic projects relevant to the healthcare market
8. Maintain accurate and timely records of all appointments and activity using the GOJO CRM system (salesforce.com)
9. Regional/National Study days, trade exhibitions.
10. Observational audits and reporting.
11. Maintain all equipment which as been supplied for your use in a clean and tidy condition at all times
12. Ensure customer satisfaction is maintained at all times

Person Specification

Knowledge, Skills, and Abilities:
Experience of operating/selling in a Healthcare environment is essential, along with excellent knowledge of the protocols of working in this environment
Thorough understanding of the customer needs in multiple market sectors, including Healthcare (essential)
Excellent Customer Management and Relationship Building skills
Self motivated and able to plan effective use of personal time
7. Able to work away from home on a regular basis and continually review priorities.

Package

Bonus
Pension
Bupa Healthcare
25 days annual leave (save 3 for Christmas period)
Car or car allowance (£575 / month)
Phone/Laptop/iPad
£10/day allowance