Company Information

They are the market leader in Veterinary Imaging Solutions, with well-established clinical learning, field sales and service teams who are experts in Ultrasound, Radiography, CT & MRI, as well as designing and manufacturing our core ultrasound portfolio for the farm veterinarian. They have a true dedication to our staff, recognised with Investors in people status.

Role Overview

Job purpose

Part of a small team, you will be responsible for repair and maintenance of our veterinary imaging product range, including ultrasound equipment and viewed devices. You will receive fully training on all our products so that you can support the full range of systems over an 18+ months training period. Based in our Gormanston office there will be occasional travel to customer sites. You may also occasionally be required to visit our head office in Scotland.

We are looking for an enthusiastic individual who wants to make a long-term career and grow with a company.

Key Duties and Responsibilities

Completion of all aspects of service calls, including all necessary paperwork and update of business processes to support:
•  Ensure that service calls, where possible are kept within a 2-day turnaround time and service jobs are kept up to date
•  Liaise with suppliers as required to ensure completion of service jobs within turnaround time
•  Adherence to Service processes and effective, high quality service by utilising existing KPIs and focusing on continuous improvement
•  Ensure there is a seamless link between after sales support for all x-ray, ultrasound equipment and medical equipment.
•  Provide support to both internal and external customers as required
•  Maintain and develop the company brand in the marketplace and promote company values to all customers, clients and staff
•  General admin duties as required

Person Specification

Education/ experience
•  Academic qualification in one of the following fields: Electrical Eng. / electro-optic Eng. / physics
•  Electronic background
•  If you are a recent graduate; knowledge or experience with either practical technical service for complex systems, aviation / medical systems and/or technical would be advantageous.
•  Fluent English

Competencies/ key characteristics
Can-do Attitude
•  Excellent technical abilities
•  High troubleshooting ability
•  Excellent communicator
•  Fast learner
•  Dynamic individual who can multi-task
Continuous improvement mind-set - aiming for Highest & Best
•  Open and flexible approach
•  Ability to work to tight deadlines
•  Ability to work as part of a team

Package

Competitive base salary; Company Profit Scheme; Company Pension Scheme; Life Assurance Cover x 4 basic salary