Company Information

Our clients are an exciting medical device startup with a n energetic team and supportive trusting company culture. They want to bring out the best in you to create the best experiences for their customers. Our clients are known for its incredibly high quality of customer service (read some of our reviews on google!). They are expanding fast and looking for someone to join who is passionate about helping customers have the best experience.

Role Overview

The ideal candidate will work well within the Customer Success Team to deliver effective, prompt and friendly service. From scheduling appointments, communicating with customers, resolving complaints and/or dealing with product issues. You will be responsible for completing multi-level tasks in a professional and timely manner.

Key Duties and Responsibilities

Answer phones and direct calls with a positive attitude and an energetic work ethic
Booking customer appointments and managing multiple diaries
Assist in handling office requests for dial-ins, conference rooms, travel requests, etc.
Be a pro-active part of the customer success journey across our support channels (Whatsapp, App, Email, Phone).
Assist with dispatch of items

Person Specification

Excellent written and verbal communication skills
Ability to multi-task, organise, and prioritise work

Package

Flexible working hours
Further & funded training opportunities
Private healthcare plan
Varied role and progression opportunities
Generous annual leave allowance of 25 days, plus national public holidays.
Opportunity to travel interstate and overseas to host Trade Shows and Exhibitions - we have offices in Australia and Dubai and are rapidly expanding.
A fun, sociable and agile team filled with like-minded driven people who are ready to reimagine the industry.
An opportunity to join a fast-growth start up on an incredible journey