Previous job - Senior Support Specialist

Head Office based role - Camberley, Frimley, Surrey

Portfolio of Siemens products with a focus on Haematology products.

Customers at all levels, Staff at all levels within UK, Staff at all levels in other DX locations, Staff at all levels within Siemens UK, Third parties, contractors, sub-contractors and suppliers.

The jobholder is expected to be a technical reference for their allocated products. The jobholder will gain a working level of knowledge across the products, in terms of their operation and integration into the laboratory. They will use their knowledge to provide a high level of support to our customers and our field-based staff.

Areas of Responsibility/Tasks

Perform first and second line telephone troubleshooting. Working within the Customer Support Centre, planning actions that will result in the most effective resolution of customer's technical enquiries.
Conduct quality customer and staff training
Monitor the progress of interventions at customers sites, deciding if escalation procedures should be invoked
Make proactive and reactive visits to customer sites when appropriate.
Assist in measuring and reporting on system reliability
Prepare written technical communications for customers and staff.
Inform Senior colleagues of situations where customer satisfaction is compromised or contractual obligations are unlikely to be met.
Comply with work instructions, quality policy, and codes of conduct and health and safety policies at all times.

Package d'emploi

Competitive basic and package

Personne Profil

Detailed and up to date technical knowledge of their assigned product range - Haematology knowledge is essential
Relevant and demonstrable experience in a Biomedical environment (or equivalent)
Relevant experience in a technical support or mentoring role
An HNC or equivalent in a relevant subject
Good communication skills both verbal and written, with the ability to deal with customers and staff at all levels
A moderate degree of computer literacy with knowledge of Microsoft operating systems and Office Suite

Processus d'entrevue

Willlook to commence interviews when the right CVs are in hand

See more jobs from Siemens Healthcare
Siemens Healthcare
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Job Ref: 43775

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